ࡱ> 3 [(bjbj "fbb8lTTTTTTThlllldlh5Ha]@4B4B4B4B4B4B4$6 !8f4iTf4TT4 TT@4@4bY/TT1< זwh lj01T405068Q81hhTTTT International Return Procedure 221 East Lincoln Ave. Fort Collins, CO 80524 USACustomer Service Department Tel: 1.800.446.7488 / 1.970.498.1500 / Fax: 1.970.498.1598 / www.in-situ.com Thank you for your interest in servicing your In-Situ equipment! Please follow the instructions below to arrange for service. Pre-Authorize Repair Fees up to $500.00 and Provide Basic Information In order to better serve all customers and provide the fastest possible turnaround time, In-Situ Service requires your companys pre-authorization of up to $500.00 to cover evaluation and minor repair fees. If the needed repair fees exceed the pre-authorization limit of $500.00, a Service Representative will contact you via email to provide an itemized Repair Quotation for your approval. Provide a Purchase Order Number on Line #1 on the following page, or if using a Credit Card for Pre-Authorization, please call In-Situs Customer Service Group to provide the card number and expiration date: (800) 446-7488 Option 3. In-Situ Service will reference this number to charge any needed evaluation and repair fees up to $500.00. By completing Line #1 and requesting an RMA number for service, you hereby authorize In-Situ Service to perform all needed repairs up to $500.00. A repair quote will be sent regardless of total repair fees. If applicable, trade-in options and upgrade options will be presented at the time of quoting. Apply for a Return Material Authorization Number (RMA) Please complete Section 1 of the Instrument Return Form on following page. Provide a pre-authorization PO Number or phone-in the Credit Card information, then complete all basic information fields. Fax or email the completed form to an In-Situ Customer Service Representative at 970-498-1598 or  HYPERLINK "mailto:Support@in-situ.com" Support@in-situ.com. A Customer Service Representative will promptly reply to issue an RMA number (Return Material Authorization) for each device and/or cable to be returned. Ship Equipment to In-Situ Service Following receipt of an RMA number, please ship the equipment to In-Situ Inc. Please note that all packages must arrive with all taxes, duties and freight charges pre-paid; delivery will be refused for any package arriving with freight charges due. To expedite the receiving process, please note the RMA number on the box or address label. Receive Repair Quote and Reply to Confirm Arrangements Following Evaluation and Minor Repairs, a repair quotation will be sent to you via email to document the repairs required and the total repair fees. If the required repair fees are less than or equal to $500.00, please provide a valid method of payment and confirm the shipping and billing addresses. In this case, the equipment has already been repaired and the outbound shipment will be liberated immediately upon receipt of payment. If the required repair fees exceed $500.00, there are three possible options: Repair the equipment as quoted: Please provide a valid method of payment and confirm the shipping and billing addresses. The outbound shipment will be liberated immediately upon completion of repairs. All shipments are Fed Ex International Economy, unless an alternative method of transport is requested. Upgrade or Trade-In the equipment. If applicable, upgrade and trade-in options will be provided at the time of quoting. Decline the quoted repairs. Scrap the equipment and pay only the $130 Evaluation and Cleaning fee. Following your confirmation, the equipment will be returned to you via Fed Ex International Economy, unless an alternative method of transport is requested. Basic Service Information All parts and labor charges are per a standard flat rate. All necessary parts and labor are covered under this flat rate. Completed repairs are invoiced on the date the shipment is returned. All payments are net 30 days. The warranty period for repairs is 90 days. Repair pricing does not include return shipment charges or tax. At our discretion we may use factory-refurbished materials in the repair of all product lines. Each RMA entails a mandatory cleaning and evaluation fee. Cleaning and evaluation is required to produce an accurate repair quotation; this fee is mandatory and not negotiable, regardless of whether or not the total needed repairs are accepted or declined. To follow-up on the status of an existing RMA or for more details on standard service procedures, please contact a Service Representative at 1-800-446-7488 Option 4 or  HYPERLINK "mailto:Service@in-situ.com" Service@in-situ.com. Equipment Return Form 221 East Lincoln Ave. Fort Collins, CO 80524 USACustomer Service Department Tel: 1.800.446.7488 / 1.970.498.1500 / Fax: 1.970.498.1598 / www.in-situ.com SECTION 1: Please read the instructions on the preceding page and then fill out this section as completely as possible. Fax or email the form to an In-Situ Customer Service Representative at 970-498-1598 or  HYPERLINK "mailto:Support@in-situ.com" Support@in-situ.com. If using a Credit Card for Pre-Authorization, please call In-Situs Customer Service Group to provide the card number and expiration date: (800) 446-7488 Option 3. A Service Representative will then issue an RMA number, completing Section 2, and promptly return the form to you. Upon receipt of the RMA number, please ship the equipment to In-Situ, as instructed in Section 3. Pre-Authorization:  FORMCHECKBOX  PO PO Number:  FORMTEXT        FORMCHECKBOX  Credit Card : Please call to provide card number and expiration date: (800) 446-7488 Opt. 3 Company Name:  FORMTEXT       Date Purchased:  FORMTEXT       Under Warranty Period?  FORMCHECKBOX Yes  FORMCHECKBOX No  FORMCHECKBOX Not known Data Extraction Required?  FORMCHECKBOX Yes  FORMCHECKBOX No Return Shipping and Contact InformationBilling InformationContact Name:  FORMTEXT      Contact Name:  FORMTEXT      Address:  FORMTEXT      Address:  FORMTEXT      City/State/Zip:  FORMTEXT      City/State/Zip:  FORMTEXT      Phone:  FORMTEXT      Phone:  FORMTEXT      Fax:  FORMTEXT      Fax:  FORMTEXT      Preferred shipping method: FORMTEXT       Account Number: FORMTEXT      Shipping is FedEx Ground, unless the above fields are completed. Unit InformationCable InformationUnit Type:  FORMDROPDOWN Cable Included?  FORMCHECKBOX Yes  FORMCHECKBOX NoUnit S/N:  FORMTEXT      Cable Type:  FORMDROPDOWN Version / Model:  FORMTEXT      Cable S/N:  FORMTEXT      PSI Range:  FORMTEXT      Cable Length (feet):  FORMTEXT      Sensors Included:  FORMTEXT      Accessories Included:  FORMTEXT       Services Requested / Problems / Symptoms:  FORMTEXT       SECTION 2: This section to be completed by an In-Situ Customer Service Representative and promptly returned to you. 2. RMA #  FORMTEXT       Date Issued:  FORMTEXT       SECTION 3: Following receipt of your RMA #, ship all items to the address below and note the RMA number on the box or address label. All packages must arrive at In-Situ with all freight fees, taxes and duties pre-paid. 3. Ship to: In-Situ, Inc. Attn: RMA # (your number here) 221 E. 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